Utsav App - Cancellation, Return & Refund Policy
Last modified: 16th Jun 2023
"Applex Technologies Private Limited" represented under the brand name of “UTSAV APP” is committed to your utmost satisfaction. If you have ordered digital/hard goods/subscription/service from Utsav App and are unhappy with the product/service received, you will be eligible for cancellation, exchange or refund/partial refund if requested within 15 days of the order placement date.
Except for Digital goods/services, post order placement, you can request for cancellation of order within 10 days of order placement or before order status has been updated to “PUJA OFFERED” (earlier of the two).
Digital Goods / services are not eligible for cancellation post purchase.
The cancellation request can be placed from the Utsav App, or you can write to us at email@example.com or contact us over Call / WhatsApp at our Customer Helpline numbers : +91 6291087857 or +91 7439888677.
Return & Refund Policy
We have a 10-day exchange / refund policy for Physical Shipments, which means you have 10 days after receiving your shipment to request a return. (Only defective, damaged or mis-shipment products are eligible for return or replacement)
To initiate an exchange / refund request, you can email us at firstname.lastname@example.org or contact us over Call / WhatsApp at our Customer Helpline numbers : +91 6291087857 or +91 7439888677.
You have to share images/videos of the shipment received along with reasons for replacement or refund.
If any discrepancy is found with respect to quantity or quality of the shipment promised at time of purchase and shipment actually received; you will be eligible for a Free-of-Cost replacement or even full/partial refund in selective cases.
In case when Full/Partial Refund is issued, it may take 3-7 business days for the refunded amount to be credited to your bank account.
Utsav App is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Utsav App at email@example.com for any questions related to our policy, or simply to let us know how we can help.
(Applex Technologies Private Limited)
Business Office - Haralur Road, H.S.R Layout, Bengaluru, Karnataka - 560102
Registered Office - Kolkata
West Bengal, 700084
Email - firstname.lastname@example.org
Contact No. - 7439638404